Frequently Asked Questions

New Website Tips

How do I make an Instant EFT payment?
How can I go smoothly on new website?

About Us

Olight South Africa Social Media
Where is Olight SA?

Flash Sale Related

Need to change items after placing an order
Can I still get one when I missed the limited edition option during the flash sale?
I missed out on the sale. Can I purchase now at the flash sale price?
Can I use my credit card to pay?
Are the free gifts stackable?
Shipping
Why I cannot find any accessories during flash sales?

Orders Issues

What does the status <Pending/ Payment Review/ Processing/ Shipped/ Cancelled/ Closed> mean in this new Website?
When will my order ship?
How long will it take to deliver?
Where can I track my order?
Can I change my order after it has been placed?
Why is my order still processing?
Why is the shipment status still pre-shipment?
Why my order still shows awaiting payment/canceled but the money was taken from my account?
My order is in transit for several days.
Not received the order confirmation email
Missing item
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